We are able to offer refunds and returns on any product that arrives to you that are damaged and broken.
However, minor cracking of a wax melt is not considered damage, as this does not prevent the product from being used or its effectiveness, so we will not offer a refund or replacement for minor cracking. As we use tight closing clamshells, minor cracking is common, but this allows us to make sure the fragrance when you melt your product is as strong as it possible can be.
All of our wax melt products contain natural wax which means that natural imperfections may be visible when you open the clamshell. This can include minor cracks or minor frosting.
In the first instance, please email firstname.lastname@example.org with your:
- Order Number
- Contact Details Including Post Code And 1st Line Of Address For Security Reasons
- Reason For Requesting A Return And Refund
- Photographic Evidence
Once we have received and assessed your Return and Refund request, we will then contact you to resolve your enquiry.
Where applicable, we will do our utmost to resolve the issue within 3 business days. Our main aim is to make sure ALL of our customers are 100% happy, so we will always work with you to resolve any issues.
We CAN NOT accept refund or returns when:
- You do not like the scent or smell
- Minor surface cracks on wax melts
- The item has been used
- The item has been opened
- The item has been partially used