Returns

We are able to offer refunds and returns on any product that arrives to you that are damaged and broken.

In the first instance, please email returns@ameltintime.co.uk with your:

  • Order Number
  • Contact Details Including Post Code And 1st Line Of Address For Security Reasons
  • Reason For Requesting A Return And Refund
  • Photographic Evidence

Once we have received and assessed your Return and Refund request, we will then contact you to resolve your enquiry.

Where applicable, we will do our utmost to resolve the issue within 3 business days. Our main aim is to make sure ALL of our customers are 100% happy, so we will always work with you to resolve any issues.

We CAN NOT accept refund or returns when:

  • You do not like the scent or smell
  • The item has been used
  • The item has been opened
  • The item has been partially used